Support & FAQ

Yes. Every product on this site can be quoted for international delivery. Send us a quote request with your country and the product you're interested in, and we'll reply with pricing, shipping options, and lead time.

Our international store is quote-based. Step 1 — Choose a product and press “Request a Quote” (or use the form on the Contact page). Step 2 — We reply by email, usually within one business day, with a final quote including shipping. Step 3 — Confirm your order and payment details with our team. Step 4 — We build, pack, and ship your order with tracking.

Prices on this site are shown in US dollars, converted from our Korean-store KRW prices at approximately ₩1,475 per USD (July 2026). Your final quote confirms exact pricing.

Mute Square (4 sizes, S–XL) suits cats and dogs from small to large; Mute Compact is a lighter option for small dogs and cats; Mute Premium is our flagship with ventilation fan and lighting; Mute Bunker is the low, den-style model; and Mute Buzz is purpose-built for parrots. If you tell us your pet's species, weight, and habits, we'll recommend a size and configuration.

Courier delivery is free nationwide in Korea and takes 3–7 days. Jeju and remote island areas incur an additional delivery surcharge (₩40,000, about $27). Larger houses are frequently delivered and installed in person by our team.

For larger models our staff often delivers in person, assembles the house, and walks you through how to use it — a service our customers mention in reviews again and again. Installation options for your region are confirmed with your quote.

Exchanges and returns are accepted within 7 days of receiving the product (or the written order confirmation). If the product differs from its description or advertising, you may request an exchange or return within 3 months of receipt, or within 30 days of discovering the discrepancy.

Returns and exchanges are not available when the product has been damaged or its value significantly diminished due to customer handling, when the value has decreased so that resale is no longer possible, or when the item was custom-made to individual order (for example, custom sizes).

If the exchange or return is due to a change of mind — including color or size exchanges — return shipping is the customer's responsibility.

Once your return is received and inspected, your payment is refunded within 3 business days. Card payments are refunded as a cancellation of the original authorization.